Operations Manager
As the Operations Manager at KBM Consulting, LLC, Melissa Roberts plays a pivotal role in ensuring the seamless execution of our daily operations. With a robust background in operations, human resources, and sales she brings over 20 years of experience and expertise to our team. Melissa’s experience includes extensive knowledge of standard operating procedure creation and implementation, as well as the training and mentoring of teams in various high-impact environments.
She is responsible for overseeing the company’s operational processes, ensuring efficiency and effectiveness in all aspects of KBM’s business. Melissa manages the human resources department, focusing on talent acquisition, employee development, and fostering a positive workplace culture. She assists with onboarding all new staff with KBM’s clientele. Additionally, she drives KBM’s sales strategies, working closely with the sales team to achieve and exceed the company goals.
With a keen eye for detail and a strategic mindset, Melissa is dedicated to optimizing our operations and contributing to the overall growth and success of KBM Consulting. Her leadership, work ethic and commitment to excellence make her an invaluable asset to the company.
Melissa spent 7 years as a criminal analyst for a state law enforcement agency where she specialized in research and threat identification. Melissa honed her skill of public speaking through keynote speaking engagements at a variety of conferences and high-level government briefings. She is a decorated veteran having served 11 years in the United States Army, active duty. Melissa served two tours in Iraq as an Intelligence Analyst with an emphasis on rotary wing reconnaissance. She served one tour in Afghanistan as a Human Intelligence Analyst with an emphasis on high-value target acquisition and intelligence gathering through human interaction.
Melissa has a Bachelor of Arts in Historical and Political Studies from Chaminade University of Honolulu. She also holds a Certificate of Forensic Document Examination from East Tennessee State University.
In her free time, Melissa loves to travel to historical sites and enjoys spending time with her family.